Returns & Exchanges

We want you to be fully satisfied with your Turtle Beach gear, which is why we offer a 30-day money-back guarantee on all products purchased directly from our webstore. If your headset or accessory doesn't meet your gaming needs, you can return it in its original packaging for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Return Portal and enter your order number and email address to start the process and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your electronics in their original retail packaging, ensuring all cables, adapters, and documentation are included to avoid restocking fees.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box, ensuring any old shipping labels are covered.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned gear, we will process your refund to the original payment method within 7 to 10 business days.