Frequently Asked Questions
Everything you need to know about your Turtle Beach gear.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What is the return policy for headsets and accessories?
We offer a 30-day money-back guarantee for products purchased directly from our website. Items must be in their original packaging and include all accessories.
Do your gaming headsets come with a warranty?
Yes, most Turtle Beach products are covered by a one-year limited warranty that protects against manufacturing defects from the date of original purchase.
Are Turtle Beach headsets compatible with all consoles?
Compatibility varies by model. We offer specific versions for Xbox, PlayStation, Nintendo Switch, and PC. Please check the 'Technical Specifications' on the product page before purchasing.
How do I update the firmware on my device?
To ensure peak performance, download the Turtle Beach Audio Hub application on your PC or Mac, connect your device via USB, and follow the on-screen prompts.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.